Privacy Statement
In this privacy statement, we explain which personal data we collect and use and for what purpose. We recommend that you read this statement carefully.
Privacy Policy Van der Valk Real Estate
Van der Valk Vastgoed is a real estate agent that provides clients with the relevant services. Through our website, we offer various services in the field of residential property rental and sale. In doing so, we process privacy-sensitive information, also known as personal data. In some cases, we collaborate with other organizations or companies.
We consider the handling of personal data to be of great importance. We therefore process and secure personal data with care. In doing so, we comply with the requirements of privacy legislation. This means, for example, that we:
1. Clearly state for what purposes we process personal data. We do this through this privacy statement;
2. Limiting the collection of personal data to only the personal data necessary for the purposes for which they are processed;
3. First ask you for explicit consent to process your personal data in cases where your consent is required;
4. Not pass on your data to third parties, unless this is necessary to provide the requested service or when we are legally obliged to do so;
5. When we share your data, make agreements with third parties to ensure, among other things, that it is not used for other purposes;
6. Take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
7. Respect your right to have your personal data made available for inspection, corrected, or deleted upon your request.
If you wish to contact us regarding this privacy statement, you can do so via the contact details below:
Telephone 31 (0)10 4180891
Email info@valkvastgoed.com
Postal address Molenlaan 229, 3055 GD Rotterdam
Use of personal data
When using our services and website, you leave certain data with us. This may include personal data. We do not always process all of the data listed below. This depends on which services and functionalities on our website you choose to use. For example, we only process your CV, cover letter, and educational level when you apply with us online.
Personal data
Depending on the services and functionalities you use on our website, we may process the following personal data from you:
1. name
2. company details
3. cv
4. email address
5. function
6. date of birth
7. username
8. gender
9. IBAN
Information that you enter yourself in an open field, such as a forum post or a message in the contact form.
1. login details
2. interests
3. age
4. membership number
5. cover letter
6. name
7. Name and address details
8. level of education
9. profile name
10. screen name
11. technical measurement data of the equipment such as IP address, MAC address, identifiers in cookies and your browsing behavior on our websites
12. phone number
Purposes
We process the above data for one or more of the following purposes (partly depending on which services or functionalities you use):
1. To offer you the possibility to order services via our website and to use all functionalities and services on the website.
2. To process your order and inform you about its progress.
3. To process your application.
4. To process your complaint or your response to a complaint.
5. To contact you regarding your complaint because we wish to investigate it or publish (anonymized) information about it.
6. To find out which topics are relevant to entrepreneurs and thus determine which products or services we will test or verify.
7. To communicate with you by sending electronic newsletters and/or mail.
8. To offer you personalized advertisements and content on the website
9. To send you personalized newsletters based on your interests (see also the section on profiling).
10. To process your data for possible participation in competitions and other promotions, so that we can contact you if you have won something and to improve our services.
11. To answer your questions or handle your complaints via social media, email, post, or telephone.
12. To improve our websites.
Provision to third parties
We pass on the data you provide to third parties if this is necessary for the delivery of the products you ordered or the services you requested. For example, we use a third party to process iDeal payments in our webshop and we pass your data on to the postal carrier to deliver the order to you.
When we provide your data to a third party, we ensure (among other things, by means of an agreement) that your data is not used for other purposes. We also agree that your data will be deleted as soon as it is no longer needed.
Furthermore, we will not provide the data you have provided to other parties unless this is legally required or permitted. For example, the police may request data from us in the context of a fraud investigation. In that case, we are legally obliged to provide this data.
Profiling and cookies
We combine your personal data from various sources (such as data from your purchase of our products or services) to provide you with the best online experience. In doing so, we also combine this data with the data you have left on the Van der Valk Vastgoed website.
By combining your data, we can display personalized offers and content on the website that align with your interests and purchase history. We can also personalize our newsletter for you in this way. This allows us to make better and more targeted offers, preventing you from seeing content or offers on the website that are less interesting to you.
We use cookies to collect and combine your data. Would you like to know more about cookies? Then read our cookie statement.
Secure and store
We take appropriate security measures to limit misuse of and unauthorized access to your personal data. For example, we ensure that only necessary persons have access to the data, that access to the data is protected, and that our security measures are regularly checked.
We do not retain the data longer than necessary. This means that we retain the data for as long as is necessary to provide the service you requested. The exception to this is data that we must retain for longer periods because the law requires us to do so.
Third-party websites
This statement does not apply to third-party websites connected to our website via links. We cannot guarantee that these websites handle your personal data in a reliable or secure manner. Always read the privacy statement of the relevant website before using it, for more information about how they handle your data.
Minors
If you are 16 years old or younger, you may only use our website under the supervision of your parents or legal guardians.
Changes to this privacy statement
We may amend this privacy statement from time to time. Changes will be published on our website. We never use your data for other purposes without your permission.
It is therefore advisable to consult this privacy statement regularly so that you are aware of these changes.
Accessing and modifying your data
If you have an account, you can log in to view and change your details. You can also contact us using the following details:
Telephone 31 (0)10 4180891
Email info@valkvastgoed.com
Postal address Molenlaan 229, 3055 GD Rotterdam
To prevent misuse, we ask you to adequately identify yourself when submitting a written request for access by including a copy of a valid proof of identity. Do not forget to obscure your BSN and your passport photo on the copy. You can use the 'Kopie-ID' app for this, for example.
Dutch Data Protection Authority
Naturally, we are happy to assist you if you have complaints regarding the processing of your personal data. However, if you are unable to resolve the matter with us, you also have the right under privacy legislation to lodge a complaint with the privacy supervisory authority, the Dutch Data Protection Authority. You can contact the Dutch Data Protection Authority for this purpose.
Entry into force
This (updated) privacy statement came into effect on 23 May 2018.
Change to Privacy Statement
Van der Valk Vastgoed reserves the right to make changes to this Privacy Statement.
